Support
Email [email protected] for any question, bug report, or account issue. MileTruth is built by a small independent team, so replies come from a person, not a ticket queue — please allow a few business days.
What to include in your message
- What you were trying to do, and what happened instead
- Your device model and OS version (e.g., "iPhone 15, iOS 18.2")
- The app version, found in Settings → About
- Screenshots if the issue is visual
Please don't include your Apple ID, Google account password, or full payment card details in a support email — we'll never ask for them.
Common questions
A trip wasn't detected — what do I do?
Tap "Report a missed trip" from the Trips tab to add it manually and help us improve detection. Make sure Location is set to "Always Allow" and Motion & Fitness access is granted in your device's system settings — both are required for background trip detection.
How do I cancel my subscription?
Subscriptions are managed through the App Store or Google Play, not inside MileTruth. On iOS: Settings → your name → Subscriptions. On Android: Play Store → Menu → Subscriptions.
How do I export or delete my data?
Go to Settings → Export to download your mileage log as PDF or CSV. Go to Settings → Delete Account to permanently remove your data. See our Privacy Policy for details.
Is MileTruth available yet?
Not yet — it's submitted for App Store review and will go live automatically once Apple approves it. This support page, along with the rest of the site, is ready now.
More help
See our answers section for IRS mileage-rate guidance, platform-specific tips, and how MileTruth's trip detection and true-net-pay calculations work.